As a subscriber to LERPnet2.0, you will be provided with access to the system and to resources dedicated  to support your set up and use of the system.
Our Data Share Support Specialists will help get you started with getting your data into the system, help you with your initial system training and will support you in your ongoing use of the application.  In addition, our Data Analysts will also be working to help surface patterns and trends to alert you of suspicious events, related incidents and serial activity.  

Technical Support:  If you need Technical Support with LERPnet2.0 you can call us at 1-877-547-8767 or email support@lerpnet2.com.  Our Technical Support hours are Monday through Friday from 830am-530pm EST.  We will update our Subscribers, and the website, as we expand our support hours.

Online Training:  We provide scheduled webinars to help with getting you started in reviewing and learning system operation and navigation. In addition, we provide an online training resource with video tutorials and e-learning content to teach and demonstrate system use.  Once you become a member with LERPnet, we will provide you with the logon credentials to get into the application as well as access to the training site.

Schedule a Demonstration:  We offer a schedule of online demonstrations of the LERPnet system capabilities to retailers and to law enforcement.  In addition, we can schedule a private demonstration for retail accounts in order to demonstrate to a corporate team.  Contact Us today to receive an invitation to one of the scheduled webinars or to request a private demonstration for your company.

Data Analyst Support:  We have data analysts available to help dig through the LERPnet data and to surface patterns and trends as they emerge and to assist with communication between retailers and with law Enforcement.  If you have a question for one of our analysts, please send them to support@lerpnet2.com.

Law Enforcement Liaison:  Our law enforcement liaison is available to work with federal, state and local law enforcement to help you get access into the system and to facilitate communication and partnership with the retail membership.  For more information contact support@lerpnet2.com and we will connect you with the right resources.

LERPnet Social Media:  While LERPnet has an Alert Center built in to the application, we will be adding additional resources to support these alerts and facilitate communication to and between our subscribers on sites like FaceBook and LinkedIn, coming this summer.  Also starting this summer we will also begin regular updates in the LP Magazine and RILA weekly e-newletters.  Check back for more information and details!